Frequently Asked Questions

Facebook Questions

Where is the Facebook group located?

Click here for the link to the private Facebook group. Please be sure to provide your email address you signed up with if prompted to answer questions to join the group.

Link to the group:

(you must be logged in to view subscribed links)

Certified Celebrator

I haven’t been approved to join the Facebook group.
What do I need to do?

We generally get requests approved within 2 business days. If it has been longer please resubmit your request. (Please be sure to provide your accurate email address attached to your account.) Request to join without providing the correct info are declined.

We want to maintain a private group just for our members.

Account & Billing Questions

How do I see the terms of my subscription/membership?

If you would like to know when your subscription is going to automatically renew, please click “Edit Profile” from your Member Dashboard and navigate to the Subscriptions tab where you will see an expiration date for your subscription. The expiration date listed there is the date your subscription will renew. (times are listed in UTC)

I can’t login to my account?

Username:  ****This is your email address****  (if you receive an unknown email error it might mean that it was mistyped when entered.  Please contact our support team to have them look up your username.)
Password:  ****Password you set during sign up ****

My recurring payment did not go through. What should I do?

You have an automatically recurring subscription that has one or more completed payment(s), but that was not successfully billed at your last payment due date. You do not need to renew your automatically recurring subscription. Rather you should just go to “Edit Profile” from your Member Dashboard > Subscriptions tab > and click the “update” link there. Doing that will take you to a page where you’ll be able to update your payment details. After doing that, your subscriptions will usually renew in a few business days.

How do I cancel my subscription?

We surely would hate to see you go, but before you cancel we do recommend you review the terms of use. Once you decide you want to cancel just email us:

This contact form is available only for logged in users.

**Celebrate with Sprinkles is for the current month it is purchased.

Example: If you purchased in any time in May on a quarterly, you would have an active subscription for May, June, and July.

If you purchased any time in May on a monthly it would be May only.**

Can I get a refund?

No, once a subscription has been activated we can’t issue a refund. Our service is subscription based and provides immediate access to our digital content once your subscription is activated. If you decide to cancel then no further payments will be charged to your payment source.

Will I have access to member content after my
subscription expires?

No, we offer subscription based services, once your subscription expires you will not be able to access the members area.

Subscriptions expire at the end of the current month.

Example: Celebrate with Sprinkles subscription is for the current month it is purchased. If you purchased in any time in May on a quarterly, you would have an active subscription for May, June, and July. Any time of May on a monthly would be active for May only.

Virtual Paint Party month is from the 20th to 19th of each month.

How do I change, update, my email address, or mailing
address on my account?

  1. Login
  2. From the Member Dashboard select : Edit Profile

How do I change, update, my password?

  1. Login
  2. From the Member Dashboard select : Edit Profile

How can I change payment source in PayPal?

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.
  5. Click the name of the merchant for the agreement you want to change.
  6. Click Change beside Backup Funding Source in the Funding Source section.
  7. Select the payment method you’d like to use and click Save.